"I only understand train station..."
An overview of our english articles
Walk down any street in Berlin and you’ll hear a plethora of languages being spoken and not just German. So why should our blog only be in German? This is why you can find a list of our english articles below. Just click on the corresponding tile to get the full article. Happy reading!
BVG Lost and Found: Excuse me, do you have my dentures?
Imagine losing your front door key whilst travelling on the subway and feeling panic rise because you don't have a spare key. You might assume that your key is now rusting away in the U8, thus ruining your day. But don't hang your head just yet, because (almost) everything that is found on Berlin's underground trains, trams and buses ends up in the BVG's Lost and Found Office. But what exactly does the BVG’s Lost and Found do, and how can you get your key back?
BVG Muva – Your on-demand service in Berlin
Since 01. March 2025, BVG Muva has been providing accessible transportation in Berlin, on demand – no schedule. The bus is too full, the station isn't accessible and you've got the kids with you? Then simply book a Muva. The service enables passengers with reduced mobility to reach their destination barrier-free.
Discrimination concerns all of us
It is very important to us to be transparent and respectful towards our passengers. In this article, we want to show you that we take allegations of discrimination of any kind seriously and do everything we can to resolve these cases. We understand that it’s not always transparent how we deal with complaints about discrimination, who they reach and what ultimately happens to these complaints. Which is why we want to give you an insight and emphasize that we will not let you down.
Always there for you: The information and emergency call pillar
The safety of our passengers is of utmost priority. However, in a transport network as big as the BVG’s, our staff can’t always be present everywhere. To ensure that you can still get help whenever an emergency arises, regardless of who needs the help, you can use an information and emergency call pillar.
Video surveillance
All of Berlin's subway stations as well as all of our BVG vehicles are monitored via CCTV, but what happens to the video data?
“Hey!! Wait!! You forgot your... Nevermind...!”
How to properly hand in lost property.
In order to reunite a lost item with its owner, it needs to be handed in properly. We will show you here how you can hand in lost property that you found in one of our public transport services, and if you’re potentially entitled to a finder’s fee.
It’s getting hot in here –
how the heating systems work in our BVG vehicles
Whether it's during a snowstorm or a heatwave, our vehicles run at almost any temperature. Here, we will explain how we ensure you stay warm in our buses, underground trains, and trams – without having to snuggle up to other passengers – even in the deepest depths of winter.
