On 1 May 2025, our new terms of use came into effect, which prohibited carrying weapons included in the the Weapons Act (Waffengesetz in German). With the introduction of the knife and weapons ban across the entire Berlin public transport system, which is valid from 17 July 2025, it is now explicitly forbidden to carry all weapons and any kind of knife on Berlin’s public transport.
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Imagine losing your front door key whilst travelling on the subway and feeling panic rise because you don't have a spare key. You might assume that your key is now rusting away in the U8, thus ruining your day. But don't hang your head just yet, because (almost) everything that is found on Berlin's underground trains, trams and buses ends up in the BVG's Lost and Found Office. But what exactly does the BVG’s Lost and Found do, and how can you get your key back?
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All of Belrin's subway stations as well as all of our BVG vehicles are monitored via CCTV, but what happens to the video data?
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The safety of our passengers is of utmost priority. However, in a transport network as big as the BVG’s, our staff can’t always be present everywhere. To ensure that you can still get help whenever an emergency arises, regardless of who needs the help, you can use an information and emergency call pillar.
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