Why didn’t the driver let me on? Didn’t they see me? These are very natural questions that come to mind to passengers when they’re not allowed aboard. In most cases, passengers are not actually aware why they were denied entry and unable to get on their bus, tram or subway train.
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You’re waiting at the stop, the bus approaches you but instead of stopping, it simply drives straight past you – sounds familiar? Allow us to introduce you: the-bus-pass-by or simply the pass-by! Unlike a cancellation or a delay, you absolutely don’t expect a bus to just drive straight past you. Understandably, this leads to a lot of confusion and annoyance. In this article, we want to take a closer look at what’s behind it and what you can do to prevent a bus from driving straight past you.
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On 1 May 2025, our new terms of use came into effect, which prohibited carrying weapons included in the the Weapons Act (Waffengesetz in German). With the introduction of the knife and weapons ban across the entire Berlin public transport system, which is valid from 17 July 2025, it is now explicitly forbidden to carry all weapons and any kind of knife on Berlin’s public transport.
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Imagine losing your front door key whilst travelling on the subway and feeling panic rise because you don't have a spare key. You might assume that your key is now rusting away in the U8, thus ruining your day. But don't hang your head just yet, because (almost) everything that is found on Berlin's underground trains, trams and buses ends up in the BVG's Lost and Found Office. But what exactly does the BVG’s Lost and Found do, and how can you get your key back?
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