It is very important to us to be transparent and respectful towards our passengers. In this article, we want to show you that we take allegations of discrimination of any kind seriously and do everything we can to resolve these cases. We understand that it’s not always transparent how we deal with complaints about discrimination, who they reach and what ultimately happens to these complaints. Which is why we want to give you an insight and emphasize that we will not let you down. Our ambitious goal is to create a broader understanding of the topic and, at best, to prevent discrimination from happening in the first place.