Whether it's during a snowstorm or a heatwave, our vehicles run at almost any temperature. Here, we will explain how we ensure you stay warm in our buses, underground trains, and trams – without having to snuggle up to other passengers – even in the deepest depths of winter.
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The safety of our passengers is of utmost priority. However, in a transport network as big as the BVG’s, our staff can’t always be present everywhere. To ensure that you can still get help whenever an emergency arises, regardless of who needs the help, you can use an information and emergency call pillar.
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It is very important to us to be transparent and respectful towards our passengers. In this article, we want to show you that we take allegations of discrimination of any kind seriously and do everything we can to resolve these cases. We understand that it’s not always transparent how we deal with complaints about discrimination, who they reach and what ultimately happens to these complaints. Which is why we want to give you an insight and emphasize that we will not let you down.
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In order to reunite a lost item with its owner, it needs to be handed in properly. We will show you here how you can hand in lost property that you found in one of our public transport services, and if you’re potentially entitled to a finder’s fee.
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