You can find them all over Berlin, the BVG customer centers or „BVG Kundenzentrum“ as they are called in German. Wherever you may be, you’re never far from one. Just like our drivers, our colleagues at the customer center are there for you every day with help and advice. Our customer centers are spread across Berlin and are generally open for you from Monday to Friday from 08:00 to 20:00. At our customer centers you can:
- Purchase tickets
- Submit subscription applications
- Submit change notifications for subscriptions
- Receive a starter card for your subscription
- Receive information material
- Purchase tickets for certain events (Merlin Group, IFA, etc.)
- Purchase day tickets
- Buy prepaid cards
- Top up prepaid cards
- Order/change subscriptions
- Exchange/refund tickets
How can I find and reach a BVG customer center?
If you ever need the services provided by our customer centers, feel free to inform yourself in advance here. Here you can find the BVG customer center located closest to you. It’s important to mention, as confusion often occurs, that the customer centers are not responsible for EBE matters (increased transportation charge). For these matters, please contact us via the online portal BVG-EBE.de or in person at the following address: Holzmarktstraße 15-17, 10179 Berlin.
Where can I find a BVG Customer Center?
Our customer centers can be found throughout Berlin and are all accessible by public transport. Here’s a brief overview of the locations:
- Alexanderplatz (Underground station)
- Holzmarktstraße 15-17, 10179
- Hermannplatz (Underground station)
- Rathaus Steglitz (Underground station)
- Spandau (Underground station)
- Köpenick (S-Bahn station)
- Marzahn (S-Bahn station)
- Zoologischer Garten (Underground station)
As you can see, you’re never far from a BVG customer center in Berlin. You can view the exact location of each center via the link mentioned above.
What can I buy at a BVG customer center?
Another reason why our customer centers are frequently visited is to purchase tickets. Of course, you can always buy your tickets at our customer centers, but we also offer additional sales points where this is possible. You can also check the following link to see where your nearest sales point is located. PS: We naturally also have apps and ticket machines!😉
Have you always wanted socks with the BVG’s pattern of diversity or a water bottle in the BVG look? You can also buy BVG merchandise at our customer centers.
Conclusion:
We at the BVG have nine customer centers located throughout the city that offer a wide range of services and assistance. However, please note that the customer centers are not a point of contact for EBE matters. Our friendly staff at each BVG customer center must always be up to date and constantly adapt to specific situations, people, and often short-term political decisions (fares, new contract terms, etc.). Therefore, please be patient during each visit, as our staff at the customer centers deal with a lot every day.